I have been delivering a heap of Customer Service training for clients recently.  In these sessions I have led discussions about those annoying Customer Services “mistakes” we all see regularly.  What annoys you as a Customer?Â
Would love to hear your thoughts (and help out with my research).Â
Here are some of mine …

Staff finishing their private [...]

I first came across India Arie years ago when she was interviewed on Oprah.  Her message has stayed with me and I have this song on my iPod.  It is the song I listen to in those moments of self doubt we all have …. Hope you enjoy!

I just love this story.  I shared it recently with a client who was struggling with Staff stuck in the “but that’s how we’ve always done it here” mentality.Â
Start with a cage containing five apes.  In the cage, hang a banana on a string and put stairs under it.
Before long, an ape will go [...]

Need some inspiration to achieve the extraordinary?  Check this out ….

“A positive attitude causes a chain reaction of positive thoughts, events and outcomes. It is a catalyst and it sparks extraordinary results.”   Wade Boggs  

One of the challenges I face with participants in Myers-Briggs Workshops is around gender bias.  This is particularly evident when we discuss Thinking and Feeling preferences.Â
It becomes clear quite quickly that there are some women that feel they “should” have a Feeling preference and many men that feel they “should” have a Thinking preference.Â
It often [...]

“Our deepest fear is not that we are inadequate.  Our deepest fear is that we are powerful beyond measure.  It is our light, not our darkness, that most frightens us.  We ask ourselves, who am I to be brilliant, gorgeous, talented, and fabulous?  Actually, who are you not to be?  You are a child of [...]

Here at MDD Tactics, we are all for Personal Development, positive thoughts and affirmations.  I stumbled on this the other day and just had to share.Â
I wonder what we could achieve if we were all as excited about our lives as Jessica is??? 

Again, not sure where this came from originally, but found this in my MBTI resources the other day …..
ENFJ — There’s more than enough for friends to share.
ENFP— Whooeee! Water fight!
INFP — But look! A crystalline vessel, filled with shimmering, life-giving nectar!
INFJ— Senator Hophnagle used the rest of it for his mud pie project.
ENTJ — [...]

For those of you familiar with MBTI type, I am sure you will find this amusing.
ISTJ          Lord, help me to relax my focus on insignificant details, even though any of them may cause significant problems later.  Begin this tomorrow at 8:31:04 am.
ISTP     God, please help me to consider other people’s feelings, even if most of them [...]

Many people struggle as youngsters with the idea of deciding what we “want to be when we grow up”.  Many adults still don’t know what they “want to be”, years after they start their working lives and careers.  Gone are the years of one job for life! Many of us will changes careers a number of times throughout our working [...]