I just love this story.  I shared it recently with a client who was struggling with Staff stuck in the “but that’s how we’ve always done it here” mentality.Â
Start with a cage containing five apes.  In the cage, hang a banana on a string and put stairs under it.
Before long, an ape will go [...]

An activity I have done a number of times in workshops asks participants to list their Top 5 Leaders of all time.  One of the greatest challenges with this is that we often end up with people on lists who are more celebrity than leaders.  It raises an interesting point though ……. what exactly is [...]

I have been fortunate to spend the last two days delivering workshops to a great bunch of Duty Managers.  The majority of them were from medium – large Clubs in the Brisbane area.  Day One was spent exploring Cost Control and Day Two was all about Rostering.Â
During our discussion on Staff Rosters, somehow a very interesting [...]

This post was originally written for and published on ISP Media Blog.
I started out by intending to provide a definition of conflict to get us started here.  I realised though pretty quickly I don’t need to do that.  We all know what conflict is and what it means to us. The interesting thing though, is how people react [...]

Most of you would be familiar with the concept of S.W.O.T. – an exercise usually completed as part of a strategic planning process for a business.Â
S – Strengths
W – Weaknesses
O – Opportunities
T – Threats
It can be a useful exercise to complete as part of any planning process and is an amazing exercise to get participants to [...]